If the artwork is damaged when it is delivered to the address you gave us, you must contact us within 3-days of receipt. The damaged product and packaging must be photographed and retained in case of inspection by our carriers. Claims of non-delivery must be made within 28-days of dispatch.
Up to 28 days: if the artwork is faulty, for example, it is damaged on arrival, then you can get a refund within 14 days of us receiving the returned artwork, along with detailed clear photographs of any damaged areas of the artwork, and agree that you are entitled to a refund.
To return your product, you should mail the product to Kurni, 13, Tallinn, Harjumaa, 11623, Estonia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items or the item is an item over 75 euros, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are able to prove that the artwork you purchased from the seller is not authentic then we will refund the purchase price to you, subject to the following. You must:
- Satisfy us, on behalf of the seller, that the artwork is not authentic, it is not sufficient that the authenticity of the artwork cannot be confirmed;
- Have unencumbered and uninterrupted ownership of the artwork from the date the artwork is dispatched to you by the seller to the date you request a refund based on the authenticity of the artwork;
- Provide written details including full supporting evidence of any request for a refund based on authenticity within 6 years of the artwork being delivered to you;
- Comply with any reasonable request from us, on behalf of the seller, to provide the written opinion of a recognized expert in the field of the artwork that is mutually agreed upon by you and us in advance confirming that the artwork is not authentic. We reserve the right, on behalf of the seller, to obtain additional opinions at our expense; and
- Return the artwork to the seller at your expense in the condition that it was delivered to you.
The right to a refund based on authenticity is available solely and exclusively to you as the buyer and this right is unassignable. The maximum refund you shall be entitled to is limited to the price you paid for the artwork via the Online Store and neither Elimel Art nor the seller is liable for any other loss, damages, or expense that you incur.
You have 14 days after the day you receive the artwork to change your mind and cancel your contract with the seller. Our refund and returns policy last 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused or damaged, and in the same condition that you received it. It must also be in the original packaging or equivalent suitable packaging noting that any packaging provided on delivery that is of value or bespoke, including framing, must be returned with the artwork. All artwork must be returned in the condition that it was delivered to you. If the artwork is damaged you will not be entitled to a refund.
Several types of goods are exempt from being returned. Perishable goods such as catalogs, postcards, stickers, or magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Giclee Prints
- Framed prints are final sale items and ineligible for returns
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
The cost of return will be covered by you when you have changed your mind about the artwork and you will be held liable for any damage to the artwork caused on return, or anytime after the artwork is delivered to you. When you have changed your mind about the artwork, Elimel Art will refund you the cost of the artwork but not the original shipping costs. If you change your mind about artwork within 24 hours after purchase, Elimel Art refund the cost 100%.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. We don’t replace original one-of-the-kind artworks. If you need to exchange it for the same item, send us an email at email@example.com and send your item to Kurni 13, Tallinn, 11623, Estonia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.